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Consumer preference and servic...
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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
139
Retail trade
139
Beziehungsmarketing
73
Relationship marketing
73
Online retailing
53
Online-Handel
53
Dienstleistungsqualität
42
Service quality
42
Preismanagement
36
Pricing strategy
36
Brand management
33
Markenführung
33
Customer satisfaction
31
Kundenzufriedenheit
31
E-commerce
30
Electronic Commerce
30
Distribution channel
29
Vertriebsweg
29
Retailing
26
Sales promotion
26
Verkaufsförderung
26
Brand
23
Marketing management
22
Marketingmanagement
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Markenartikel
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Food retailing
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Ladengestaltung
20
Lebensmitteleinzelhandel
20
Meta-Analyse
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Meta-analysis
20
Store design
20
Brand image
19
Einzelhandelspreis
19
Internet marketing
19
Markenimage
19
Online-Marketing
19
Retail price
19
Experiment
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Grewal, Dhruv
16
Blut, Markus
8
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Roggeveen, Anne L.
6
Ruyter, Ko de
5
Burton, Scot
4
Evanschitzky, Heiner
4
Monroe, Kent B.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
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Guha, Abhijit
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Hardesty, David M.
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Haruvy, Ernan
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Howlett, Elizabeth
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Inman, J. Jeffrey
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Jha, Subhash
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Jin, Liyin
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Khare, Adwait
3
Kukar-Kinney, Monika
3
Lamey, Lien
3
Lehmann, Donald R.
3
Levy, Michael
3
Ma, Yu
3
Mantrala, Murali K.
3
Melis, Kristina
3
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Journal of retailing
Journal of business research : JBR
2,133
Journal of retailing and consumer services
2,036
International journal of hospitality management
1,023
International journal of consumer studies
775
NBER working paper series
710
Psychology & marketing
693
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
679
Working paper / National Bureau of Economic Research, Inc.
623
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER Working Paper
552
International journal of productivity and quality management : IJPQM
547
The TQM journal : the international review of organizational improvement
496
SpringerLink / Bücher
495
International journal of production research
492
International journal of quality & reliability management
476
The service industries journal
448
Asia Pacific journal of marketing and logistics
424
Tourism management : research, policies, practice
417
Management science : journal of the Institute for Operations Research and the Management Sciences
414
European Journal of Marketing
404
The journal of product & brand management
396
International journal of production economics
388
Cogent business & management
378
Journal of travel and tourism marketing
378
Journal of Consumer Marketing
373
European journal of marketing : EJM
365
The journal of services marketing
363
Journal of marketing research : JMR
359
The journal of brand management : an international journal
359
International journal of contemporary hospitality management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Total quality management & business excellence
331
Journal of international consumer marketing
330
Journal of marketing management : MM
330
Journal of the Academy of Marketing Science
316
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
Journal of marketing
312
Technological forecasting & social change : an international journal
309
Journal of hospitality marketing & management
308
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ECONIS (ZBW)
338
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338
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1
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
2
Effects of service setting and other consumers' age on the service perceptions of young consumers
Thakor, Mrugank V.
;
Suri, Rajneesh
;
Saleh, Katayoun
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 137-149
Persistent link: https://www.econbiz.de/10003732223
Saved in:
3
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
4
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
5
Understanding the influence of cues from other customers in the service experience : a scale development and validation
Brocato, E. Deanne
;
Voorhees, Clay M.
;
Baker, Julie
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 384-398
Persistent link: https://www.econbiz.de/10009622992
Saved in:
6
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
7
Contrasting the drivers of switching intent and switching bhavior in contractual service settings
Wirtz, Jochen
;
Xiao, Ping
;
Chiang, Jeongwen
;
Malhotra, …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 463-480
Persistent link: https://www.econbiz.de/10010473276
Saved in:
8
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
9
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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