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Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of retailing 98 (2022) 2, pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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Responsible research in retailing : is your research really useful? : commentary
Bolton, Ruth N. - In: Journal of retailing 95 (2019) 3, pp. 3-8
Persistent link: https://www.econbiz.de/10012129999
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Special issue: service excellence
Bolton, Ruth N. (contributor) - 2007
Persistent link: https://www.econbiz.de/10003438184
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Six strategies for competing through service: an agenda for future research
Bolton, Ruth N.; Grewal, Dhruv; Levy, Michael - In: Journal of retailing 83 (2007) 1, pp. 1-4
Persistent link: https://www.econbiz.de/10003438190
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An empirically derived taxonomy of retailer pricing and promotion strategies
Bolton, Ruth N.; Shankar, Venkatesh - In: Journal of retailing 79 (2003) 4, pp. 213-224
Persistent link: https://www.econbiz.de/10006611831
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Six strategies for competing through service: An agenda for future research
Bolton, Ruth N.; Grewal, Dhruv; Levy, Michael - In: Journal of retailing 83 (2007) 1, pp. 1-4
Persistent link: https://www.econbiz.de/10007599013