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A comparison of return rate calculation methods : evidence from 16 retailers
El Kihal, Siham; Nurullayev, Namig; Schulze, Christian; … - In: Journal of retailing 97 (2021) 4, pp. 676-696
Persistent link: https://www.econbiz.de/10013270710
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The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan; Srydal, Holly A.; Freling, Ryan - In: Journal of retailing 92 (2016) 2, pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
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To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec; Bijmolt, H. A.; Gensler, Sonja; Wiesel, … - In: Journal of retailing 92 (2016) 3, pp. 253-267
Persistent link: https://www.econbiz.de/10011566694
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Brand building on the doorstep : the importance of the first (physical) impression
Moreau, C. Page - In: Journal of retailing 96 (2020) 1, pp. 155-167
Persistent link: https://www.econbiz.de/10012295816
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Information search and product returns across mobile and traditional online channels
Zhang, Yufei; Voorhees, Clay M.; Chen, Lin; Chiang, Jeongwen - In: Journal of retailing 98 (2022) 2, pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
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It's not only what they buy, it's also what they keep : Linking marketing instruments to product returns
El Kihal, Siham; Shehu, Edlira - In: Journal of retailing 98 (2022) 3, pp. 558-571
Persistent link: https://www.econbiz.de/10013426751
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The faster, the better? : the impact of short delivery times on product returns in online retailing
Landwehr, Jan Rüdiger; Flath, Christoph; Thiesse, … - In: Journal of retailing 100 (2024) 3, pp. 475-485
Persistent link: https://www.econbiz.de/10015065367
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The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke; Verhoef, Peter C.; Sloot, Laurens M. - In: Journal of retailing 91 (2015) 3, pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
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The impact of different touchpoints on brand consideration
Baxendale, Shane; MacDonald, Emma K.; Wilson, Hugh - In: Journal of retailing 91 (2015) 2, pp. 235-253
Persistent link: https://www.econbiz.de/10011308932
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The impact of a flagship vs a brand store on brand attitude, brand attachment and brand equity
Dolbec, Pierre-Yann; Chebat, Jean-Charles - In: Journal of retailing 89 (2013) 4, pp. 460-466
Persistent link: https://www.econbiz.de/10010226418