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Relationship marketing
104
Beziehungsmarketing
103
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
52
Einzelhandel
52
Kundenzufriedenheit
52
Retail trade
52
Dienstleistungsqualität
22
Service quality
22
Online retailing
17
Online-Handel
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Distribution channel
15
Vertriebsweg
15
E-commerce
13
Electronic Commerce
13
Customer service
11
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Marketingmanagement
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Brand management
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Lieferantenmanagement
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Supplier relationship management
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Kundenbindungsprogramm
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Loyalty program
7
Retailing
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Store design
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Customer value
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Grewal, Dhruv
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Evanschitzky, Heiner
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Blut, Markus
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Cronin, J. J.
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Chen, Jialie
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Journal of retailing
Journal of business research : JBR
841
Journal of retailing and consumer services
762
International journal of hospitality management
504
Industrial marketing management : the international journal for industrial and high-tech firms
476
SpringerLink / Bücher
316
The journal of services marketing
312
The service industries journal
308
Journal of Services Marketing
260
Tourism management : research, policies, practice
228
Journal of travel and tourism marketing
227
The journal of business & industrial marketing
221
International journal of contemporary hospitality management
214
Journal of the Academy of Marketing Science
211
European Journal of Marketing
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
208
Journal of hospitality marketing & management
206
Journal of strategic marketing
202
International journal of electronic customer relationship management : IJECRM
171
International Journal of Bank Marketing
168
Journal of marketing
165
Journal of service research : JSR
163
Cogent business & management
160
Asia Pacific journal of marketing and logistics
155
Psychology & marketing
152
Services marketing quarterly
149
Journal of service management
140
Journal of Business & Industrial Marketing
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
European journal of marketing : EJM
135
Service business
134
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
Journal of marketing management : MM
120
Marketing intelligence & planning
120
The international journal of bank marketing : IJBM
117
The journal of product & brand management
117
The journal of brand management : an international journal
116
Gabler Edition Wissenschaft
115
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
103
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ECONIS (ZBW)
136
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Consequences of value in retail markets
Chaudhuri, Arjun
;
Ligas, Mark
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 406-419
Persistent link: https://www.econbiz.de/10003892384
Saved in:
3
The effects of loyalty programs on customer lifetime duration and share of wallet
Meyer-Waarden, Lars
- In:
Journal of retailing
83
(
2007
)
2
,
pp. 223-236
Persistent link: https://www.econbiz.de/10003452393
Saved in:
4
Capturing the evolution of customer-firm relationships : how customers become more (or less) valuable over time
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
; …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 231-245
Persistent link: https://www.econbiz.de/10009781858
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5
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
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6
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
7
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
8
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
9
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
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