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Relationship marketing
104
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103
Consumer behaviour
83
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83
Einzelhandel
58
Retail trade
58
Customer satisfaction
52
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Grewal, Dhruv
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Blut, Markus
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Evanschitzky, Heiner
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Journal of retailing
International journal of hospitality management
1,345
Journal of business research : JBR
951
Journal of retailing and consumer services
838
International journal of contemporary hospitality management
514
The service industries journal
511
Industrial marketing management : the international journal for industrial and high-tech firms
502
Tourism management : research, policies, practice
485
The journal of services marketing
370
SpringerLink / Bücher
358
Journal of hospitality marketing & management
357
MPRA Paper
334
Journal of travel and tourism marketing
311
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
292
The journal of business & industrial marketing
228
Journal of the Academy of Marketing Science
227
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
215
IASE Conference Papers
213
Journal of strategic marketing
212
Cogent business & management
211
NBER working paper series
203
Working paper / National Bureau of Economic Research, Inc.
203
Services marketing quarterly
202
Journal of service research : JSR
197
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
196
International Journal of Sport Finance
190
Service business
188
Tourism management perspectives : TMP
188
Tourism economics : the business and finance of tourism and recreation
187
Auditing : a journal of practice & theory
180
NBER Working Paper
179
Journal of service management
178
Asia Pacific journal of marketing and logistics
176
International journal of electronic customer relationship management : IJECRM
176
Journal of marketing
175
Psychology & marketing
169
Journal of air transport management
168
The TQM journal : the international review of organizational improvement
164
International journal of productivity and quality management : IJPQM
152
European journal of marketing : EJM
147
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ECONIS (ZBW)
156
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
5
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
9
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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