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Reconceptualizing value creati...
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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
77
Konsumentenverhalten
77
Einzelhandel
55
Retail trade
55
Customer satisfaction
54
Kundenzufriedenheit
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Dienstleistungsqualität
23
Service quality
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Online retailing
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Online-Handel
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Vertriebsweg
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Electronic Commerce
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Salespeople
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Brand management
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Lieferantenmanagement
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Supplier relationship management
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Kundenbindungsprogramm
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Loyalty program
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Retailing
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Store design
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Grewal, Dhruv
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Blut, Markus
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Evanschitzky, Heiner
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Cronin, J. J.
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Calantone, Roger J.
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Soysal, Gonca
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Journal of retailing
Journal of business research : JBR
1,053
Journal of retailing and consumer services
790
Industrial marketing management : the international journal for industrial and high-tech firms
568
International journal of hospitality management
553
SpringerLink / Bücher
496
The service industries journal
327
The journal of services marketing
321
Journal of Services Marketing
264
Tourism management : research, policies, practice
252
The journal of business & industrial marketing
249
Journal of travel and tourism marketing
238
International journal of contemporary hospitality management
230
Journal of the Academy of Marketing Science
226
Journal of strategic marketing
220
European Journal of Marketing
216
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
213
Journal of business ethics : JOBE
212
Journal of hospitality marketing & management
208
Cogent business & management
187
International journal of electronic customer relationship management : IJECRM
176
Journal of marketing
174
Technological forecasting & social change : an international journal
174
Asia Pacific journal of marketing and logistics
171
Journal of service research : JSR
170
International Journal of Bank Marketing
169
Gabler Edition Wissenschaft
163
Psychology & marketing
162
Journal of service management
158
Services marketing quarterly
156
European journal of marketing : EJM
152
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
150
Service business
147
Journal of Business & Industrial Marketing
144
Journal of marketing management : MM
140
Marketing intelligence & planning
135
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
131
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
International journal of production economics
128
The journal of brand management : an international journal
126
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ECONIS (ZBW)
143
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Consequences of value in retail markets
Chaudhuri, Arjun
;
Ligas, Mark
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 406-419
Persistent link: https://www.econbiz.de/10003892384
Saved in:
3
The effects of loyalty programs on customer lifetime duration and share of wallet
Meyer-Waarden, Lars
- In:
Journal of retailing
83
(
2007
)
2
,
pp. 223-236
Persistent link: https://www.econbiz.de/10003452393
Saved in:
4
Capturing the evolution of customer-firm relationships : how customers become more (or less) valuable over time
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
; …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 231-245
Persistent link: https://www.econbiz.de/10009781858
Saved in:
5
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
6
Service-dominant orientation : measurement and impact on performance outcomes
Karpen, Ingo O.
;
Bove, Liliana L.
;
Lukas, Bryan A.
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10010500748
Saved in:
7
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
8
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
9
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
10
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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