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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
157
Retail trade
157
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
56
Online-Handel
56
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
42
Service quality
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Preismanagement
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Pricing strategy
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Vertriebsweg
36
Brand management
35
Markenführung
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Electronic Commerce
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Retailing
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Ladengestaltung
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21
Store design
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Food retailing
20
Lebensmitteleinzelhandel
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19
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Grewal, Dhruv
22
Roggeveen, Anne L.
9
Blut, Markus
8
Verhoef, Peter C.
8
Ruyter, Ko de
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Wetzels, Martin
5
Brady, Michael K.
4
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Levy, Michael
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Bolton, Ruth N.
3
Cronin, J. J.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
Jha, Subhash
3
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Journal of retailing
Journal of business research : JBR
2,699
Journal of retailing and consumer services
2,168
International journal of hospitality management
1,098
SpringerLink / Bücher
897
International journal of consumer studies
789
NBER working paper series
750
Psychology & marketing
732
Industrial marketing management : the international journal for industrial and high-tech firms
695
Working paper / National Bureau of Economic Research, Inc.
665
The service industries journal
610
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
NBER Working Paper
587
European Journal of Marketing
584
Tourism management : research, policies, practice
529
Journal of Services Marketing
492
The journal of services marketing
478
Asia Pacific journal of marketing and logistics
472
Journal of travel and tourism marketing
454
Journal of Consumer Marketing
451
Management science : journal of the Institute for Operations Research and the Management Sciences
449
European journal of marketing : EJM
435
Journal of the Academy of Marketing Science
433
Journal of marketing management : MM
430
International journal of contemporary hospitality management
425
Technological forecasting & social change : an international journal
422
Journal of marketing
420
The journal of product & brand management
412
Journal of marketing research : JMR
408
Cogent business & management
404
The journal of brand management : an international journal
403
Journal of business ethics : JOBE
371
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
357
Journal of hospitality marketing & management
354
Marketing intelligence & planning
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Journal of strategic marketing
344
Marketing letters : a journal of research in marketing
342
Journal of international consumer marketing
338
International Journal of Retail & Distribution Management
332
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ECONIS (ZBW)
396
Showing
1
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10
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396
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1
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
2
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
Saved in:
3
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
4
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
5
Service-dominant orientation : measurement and impact on performance outcomes
Karpen, Ingo O.
;
Bove, Liliana L.
;
Lukas, Bryan A.
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10010500748
Saved in:
6
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
7
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
8
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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