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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
153
Retail trade
153
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
56
Online-Handel
56
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
42
Service quality
42
Preismanagement
37
Pricing strategy
37
Brand management
36
Markenführung
36
Distribution channel
35
Vertriebsweg
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E-commerce
34
Electronic Commerce
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Verkaufsförderung
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Retailing
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Marketing management
25
Marketingmanagement
25
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Store design
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Einzelhandelspreis
21
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21
Internet marketing
21
Markenartikel
21
Online-Marketing
21
Retail price
21
Food retailing
20
Lebensmitteleinzelhandel
20
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19
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Grewal, Dhruv
22
Roggeveen, Anne L.
9
Blut, Markus
8
Verhoef, Peter C.
8
Ruyter, Ko de
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Wetzels, Martin
5
Brady, Michael K.
4
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Levy, Michael
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Smith, Ronn J.
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Bolton, Ruth N.
3
Cronin, J. J.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
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Journal of retailing
Journal of business research : JBR
2,448
Journal of retailing and consumer services
2,155
International journal of hospitality management
1,151
International journal of consumer studies
785
Psychology & marketing
740
NBER working paper series
726
SpringerLink / Bücher
656
Working paper / National Bureau of Economic Research, Inc.
634
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
582
NBER Working Paper
558
The service industries journal
554
Industrial marketing management : the international journal for industrial and high-tech firms
529
Tourism management : research, policies, practice
505
Journal of Services Marketing
475
Journal of Consumer Marketing
471
Asia Pacific journal of marketing and logistics
464
Journal of travel and tourism marketing
448
The journal of services marketing
446
Management science : journal of the Institute for Operations Research and the Management Sciences
422
Journal of the Academy of Marketing Science
418
European journal of marketing : EJM
415
The journal of product & brand management
410
International journal of contemporary hospitality management
401
Journal of marketing research : JMR
400
Journal of marketing management : MM
396
Journal of marketing
394
Cogent business & management
388
The journal of brand management : an international journal
386
International Journal of Bank Marketing
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of hospitality marketing & management
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
350
Marketing intelligence & planning
347
International Journal of Retail & Distribution Management
340
Journal of international consumer marketing
337
Marketing letters : a journal of research in marketing
336
Journal of strategic marketing
327
International journal of retail & distribution management
322
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ECONIS (ZBW)
393
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1
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10
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393
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1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
8
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
9
The Starbucks effect : when name-based order identification increases customers' store preference and service satisfaction
Lim, Sarah
;
Van Osselaer, Stijn M. J.
;
Goodman, Joseph K.
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 316-329
Persistent link: https://www.econbiz.de/10015065226
Saved in:
10
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
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