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Consumer behaviour
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303
Einzelhandel
149
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Relationship marketing
104
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103
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52
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Grewal, Dhruv
20
Roggeveen, Anne L.
9
Verhoef, Peter C.
8
Blut, Markus
7
Ruyter, Ko de
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Burton, Scot
5
Evanschitzky, Heiner
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5
Noble, Stephanie M.
5
Wetzels, Martin
5
Brady, Michael K.
4
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Levy, Michael
4
Oppewal, Harmen
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Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
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3
Biswas, Abhijit
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Krishna, Aradhna
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Kumar, V.
3
Lamey, Lien
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Lehmann, Donald R.
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Journal of retailing
Journal of business research : JBR
2,518
Journal of retailing and consumer services
2,159
International journal of hospitality management
1,070
SpringerLink / Bücher
942
NBER working paper series
927
Working paper / National Bureau of Economic Research, Inc.
807
International journal of consumer studies
791
NBER Working Paper
732
Psychology & marketing
727
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
The service industries journal
562
Industrial marketing management : the international journal for industrial and high-tech firms
555
Tourism management : research, policies, practice
499
Management science : journal of the Institute for Operations Research and the Management Sciences
494
Asia Pacific journal of marketing and logistics
465
The journal of services marketing
461
Journal of travel and tourism marketing
449
European journal of marketing : EJM
424
The journal of product & brand management
411
International journal of contemporary hospitality management
408
Journal of marketing research : JMR
408
Journal of marketing management : MM
404
Journal of the Academy of Marketing Science
402
Cogent business & management
400
Technological forecasting & social change : an international journal
390
Journal of marketing
387
The journal of brand management : an international journal
382
European journal of operational research : EJOR
366
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
358
Journal of business ethics : JOBE
354
Journal of hospitality marketing & management
353
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
339
Marketing letters : a journal of research in marketing
339
Journal of international consumer marketing
336
Journal of marketing communications
335
Journal of strategic marketing
326
International journal of retail & distribution management
324
Discussion paper series / IZA
321
The international review of retail, distribution and consumer research
317
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ECONIS (ZBW)
378
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378
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
7
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
8
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
9
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
10
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
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