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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
140
Retail trade
140
Beziehungsmarketing
71
Relationship marketing
71
Online retailing
52
Online-Handel
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35
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33
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33
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Electronic Commerce
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Vertriebsweg
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Dienstleistungsqualität
26
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Grewal, Dhruv
16
Roggeveen, Anne L.
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Blut, Markus
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Breugelmans, Els
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Campo, Katia
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Nordfält, Jens
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Oppewal, Harmen
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Ruyter, Ko de
4
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3
Biswas, Abhijit
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Brady, Michael K.
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Dass, Mayukh
3
Dekimpe, Marnik G.
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Evanschitzky, Heiner
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Geyskens, Inge
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Melis, Kristina
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Noble, Stephanie M.
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Popkowski Leszczyc, Peter T. L.
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Journal of retailing
Journal of business research : JBR
2,103
Journal of retailing and consumer services
1,965
International journal of hospitality management
836
International journal of consumer studies
769
Psychology & marketing
686
NBER working paper series
663
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
Working paper / National Bureau of Economic Research, Inc.
555
SpringerLink / Bücher
524
NBER Working Paper
501
Management science : journal of the Institute for Operations Research and the Management Sciences
409
Asia Pacific journal of marketing and logistics
396
The journal of product & brand management
393
European Journal of Marketing
381
Journal of Consumer Marketing
378
The journal of brand management : an international journal
358
European journal of marketing : EJM
356
Journal of marketing research : JMR
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Tourism management : research, policies, practice
332
Journal of travel and tourism marketing
324
Journal of international consumer marketing
322
Journal of marketing management : MM
311
Journal of marketing
309
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
308
The journal of services marketing
307
Cogent business & management
306
Journal of marketing communications
304
Marketing letters : a journal of research in marketing
301
International journal of retail & distribution management
300
Journal of the Academy of Marketing Science
297
The international review of retail, distribution and consumer research
297
Journal of fashion marketing and management
294
CESifo working papers
288
Discussion paper / Centre for Economic Policy Research
287
Journal of consumer behaviour : an international research review
284
The journal of consumer marketing
284
International journal of production economics
280
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
280
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ECONIS (ZBW)
328
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328
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1
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
3
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
4
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
9
The faster, the better? : the impact of short delivery times on product returns in online retailing
Masuch, Simon
;
Landwehr, Jan Rüdiger
;
Flath, Christoph
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 475-485
Persistent link: https://www.econbiz.de/10015065367
Saved in:
10
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
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