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Consumer behaviour
303
Konsumentenverhalten
303
Einzelhandel
137
Retail trade
137
Beziehungsmarketing
74
Relationship marketing
74
Customer satisfaction
52
Kundenzufriedenheit
52
Online retailing
48
Online-Handel
48
Dienstleistungsqualität
41
Service quality
41
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35
Pricing strategy
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32
Markenführung
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Electronic Commerce
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Grewal, Dhruv
17
Roggeveen, Anne L.
9
Blut, Markus
7
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Bearden, William O.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Dass, Mayukh
3
Gauri, Dinesh Kumar
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Hardesty, David M.
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Haruvy, Ernan
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Inman, J. Jeffrey
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Ma, Yu
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Mittal, Vikas
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Neslin, Scott A.
3
Noble, Stephanie M.
3
Popkowski Leszczyc, Peter T. L.
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Journal of retailing
Journal of business research : JBR
2,251
Journal of retailing and consumer services
2,095
International journal of hospitality management
1,014
NBER working paper series
987
Working paper / National Bureau of Economic Research, Inc.
849
Journal of banking & finance
830
International journal of consumer studies
781
NBER Working Paper
765
Psychology & marketing
699
SpringerLink / Bücher
641
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Die Bank
595
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
The service industries journal
530
European Journal of Marketing
478
Tourism management : research, policies, practice
465
Cogent business & management
451
Management science : journal of the Institute for Operations Research and the Management Sciences
441
Asia Pacific journal of marketing and logistics
440
Euromoney
421
Journal of travel and tourism marketing
420
Journal of Consumer Marketing
415
Discussion paper / Centre for Economic Policy Research
400
The journal of services marketing
400
The journal of product & brand management
399
Applied economics
393
Journal of Services Marketing
388
European journal of marketing : EJM
386
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
372
The journal of brand management : an international journal
369
Journal of marketing management : MM
358
Journal of the Academy of Marketing Science
346
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing
341
Journal of hospitality marketing & management
333
Journal of international consumer marketing
333
Europäische Hochschulschriften / 5
326
Technological forecasting & social change : an international journal
320
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ECONIS (ZBW)
345
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1
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345
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date (oldest first)
1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
7
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
8
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
9
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
10
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
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