The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Year of publication: |
2023
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Authors: | Nguyen Hong Quan ; Quynh Huong Nguyen ; Phuong Thao Tran ; Ngoc Linh Trinh ; Quynh Trang Nguyen |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 15.2023, 3/4, p. 273-290
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Subject: | Banking kiosks | Customer satisfaction | Customer perceived value | Service quality | Self-service technology | Technology readiness | Dienstleistungsqualität | Kundenzufriedenheit | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Bank | Electronic Banking | Electronic banking |
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