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To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.; Patterson, Paul G.; Brady, … - In: Journal of service management 26 (2015) 3, pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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Determinants of repurchase intentions of real estate agent services : direct and indirect effects of perceived ethicality
Le, Nhat Quang; Supphellen, Magne - In: Journal of retailing and consumer services 35 (2017), pp. 84-90
Persistent link: https://www.econbiz.de/10011645117
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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-162
Persistent link: https://www.econbiz.de/10003837518
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Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia; Ritala, Paavo - In: Journal of service management 21 (2010) 1, pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea; Miceli, Lucia; Pizzetti, Marta; … - In: Journal of service management 22 (2011) 4, pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339