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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Dienstleistungsqualität"
~subject:"Theory"
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Dienstleistungsqualität
Theory
Dienstleistung
46
Services
32
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16
Consumer behaviour
15
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15
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14
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Journal of retailing and consumer services
Springer eBook Collection / Business and Economics
SpringerLink / Bücher
32
The journal of services marketing
30
Journal of service management
27
Schriften zum Produktionsmanagement
22
Journal of service research : JSR
21
The service industries journal
21
Gabler Edition Wissenschaft
18
Services marketing quarterly
15
International journal of hospitality management
14
Journal of service research
13
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
10
The science of service systems
10
Handbook of service science ; [Vol. 1]
9
Wissenschaft & Praxis
9
International journal of production economics
8
International journal of quality and service sciences
8
International journal of services and operations management
8
Journal of business research : JBR
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Service business
7
European review of service economics and management
6
Lehrbuch
6
Public management review
6
Schriften zu Marketing und Management
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Service science, management and engineering : education for the 21st Century
6
Discussion paper / Centre for Economic Policy Research
5
Forum Dienstleistungsmanagement
5
International economic review
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services technology and management
5
International journal of services, economics and management
5
Journal of business economics : JBE
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Meffert-Marketing-Edition
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ECONIS (ZBW)
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1
Determinants of repurchase intentions of real estate agent
services
: direct and indirect effects of perceived ethicality
Le, Nhat Quang
;
Supphellen, Magne
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 84-90
Persistent link: https://www.econbiz.de/10011645117
Saved in:
2
From selling to supporting : leveraging mobile
services
in the context of food retailing
Saarijärvi, Hannu
;
Mitronen, Lasse
;
Yrjölä, Mika
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10010233547
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Saved in:
5
Effect of customer involvement on co-creation of
services
: a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
6
AI-chatbots on the
services
frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
7
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
8
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
9
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
10
Buyer-seller amount-price equilibrium for prepaid
services
: implication for promotional pricing
Sinha, Rajesh Kumar
;
Adhikari, Atanu
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 285-292
Persistent link: https://www.econbiz.de/10011904444
Saved in:
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