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Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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Metaverse retail : pioneering research avenues for tomorrow's marketplace
Klaus, Philipp; Manthiou, Aikaterini - In: Journal of retailing and consumer services 78 (2024), pp. 1-4
Persistent link: https://www.econbiz.de/10015095102