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~isPartOf:"Journal of retailing and consumer services"
~person:"Klaus, Philipp"
~subject:"Emotions"
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Journal of retailing and consumer services
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Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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