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~isPartOf:"Journal of retailing and consumer services"
~person:"Klaus, Philipp"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
11
Konsumentenverhalten
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Einzelhandel
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Retail trade
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Beziehungsmarketing
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Customer experience
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Klaus, Philipp
Prentice, Catherine
9
Söderlund, Magnus
6
Lombart, Cindy
5
Park, Jungkun
5
Khan, Imran
4
Louis, Didier
4
Poncin, Ingrid
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Quach, Sara
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Cambra-Fierro, Jesús
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Molinillo, Sebastian
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Ashill, Nicholas J.
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Audrain-Pontevia, Anne-Françoise
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Baier, Daniel
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Barari, Mojtaba
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Bilgihan, Anil
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Borges, Adilson
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Eid, Riyad
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El-Adly, Mohammed Ismail
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Fatma, Mobin
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Fazal-e-Hasan, Syed
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Journal of retailing and consumer services
The journal of services marketing
4
International journal of market research
2
Journal of business research : JBR
1
Journal of service management
1
Journal of service research
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
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2
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
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