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~isPartOf:"Journal of retailing and consumer services"
~subject:"E-commerce"
~subject:"Kundenmanagement"
~subject:"Supplier relationship management"
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E-commerce
Kundenmanagement
Supplier relationship management
Consumer behaviour
683
Konsumentenverhalten
683
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Dienstleistungsqualität
263
Service quality
263
Einzelhandel
222
Retail trade
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Social Web
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Social web
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Online retailing
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Online-Handel
154
Brand management
132
Markenführung
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Internet marketing
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Online-Marketing
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Viral marketing
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Confidence
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Kundenintegration
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Satisfaction
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Customer service
57
Kundenservice
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Social media
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Customer experience
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Customer loyalty
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Trust
40
Loyalty
38
Beschwerdemanagement
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Fazal-e-Hasan, Syed
2
Ladhari, Riadh
2
Mainardes, Emerson Wagner
2
Mortimer, Gary
2
Su, Jiafu
2
Toufaily, Elissar
2
Xiao, Yan
2
Zhang, Yu
2
Abbes, Intissar
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Anshu, Kumari
1
Anwar, Saiqa
1
Arizal N
1
Arnott, David C.
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Awan, Zohaib
1
Ayodeji, Ogunmola Gabriel
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Aznuriyandi
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Bai, Xuesong
1
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1
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1
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Journal of retailing and consumer services
Industrial marketing management : the international journal for industrial and high-tech firms
273
SpringerLink / Bücher
200
Journal of business research : JBR
156
The journal of business & industrial marketing
133
Springer eBook Collection
56
Gabler Edition Wissenschaft
54
International journal of electronic customer relationship management : IJECRM
47
Technological forecasting & social change : an international journal
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
Journal of business-to-business marketing
46
Electronic commerce research
45
Springer eBook Collection / Business and Economics
44
International journal of electronic marketing and retailing : IJEMR
43
International journal of business information systems : IJBIS
39
Journal of management information systems : JMIS
38
International journal of production economics
37
Journal of internet commerce
37
Journal of the Academy of Marketing Science
34
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Journal of strategic marketing
33
The service industries journal
32
Information systems research : ISR
30
Journal of marketing
30
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
29
Journal of open innovation : technology, market, and complexity
28
The journal of services marketing
28
International journal of networking and virtual organisations : IJNVO
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of retailing
26
Asia Pacific journal of marketing and logistics
25
Electronic markets : EM ; the international journal of electronic commerce and business media
25
International journal of e-business research : an official publication of the Information Resources Management Association
24
International journal of hospitality management
24
Journal of electronic commerce research : JECR
24
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
24
Service business
24
Information systems and e-business management : ISeB
23
International journal of electronic commerce : IJEC
23
International journal of internet marketing and advertising : IJIMA
23
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ECONIS (ZBW)
95
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1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
3
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
4
Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
5
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
6
Online fashion shopping paradox : the role of customer reviews and facebook marketing
Kawaf, Fatema
;
Istanbulluoglu, Doga
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 144-153
Persistent link: https://www.econbiz.de/10012001293
Saved in:
7
Second-hand shopping and brand loyalty : the role of online collaborative redistribution platforms
Abbes, Intissar
;
Hallem, Yousra
;
Taga, Nadia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132170
Saved in:
8
Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce platforms
Gulfraz, Muhammad Bilal
;
Sufyan, Muhammad
;
Mustak, Mekhail
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366249
Saved in:
9
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
10
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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