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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
244
Konsumentenverhalten
244
Customer satisfaction
217
Kundenzufriedenheit
217
Beziehungsmarketing
191
Relationship marketing
191
Einzelhandel
112
Retail trade
112
Lieferkette
67
Supply chain
67
Customer service
58
Kundenservice
58
Online retailing
45
Online-Handel
45
Beschwerdemanagement
37
Complaint management
37
Lieferantenmanagement
37
Supplier relationship management
37
E-commerce
32
Electronic Commerce
32
Dienstleistungssektor
27
Satisfaction
27
Service industry
27
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Distribution channel
22
Vertriebsweg
22
Brand management
21
Markenführung
21
Confidence
20
Customer experience
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Brand image
19
Ladengestaltung
19
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338
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1
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Article
415
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417
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417
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English
417
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Prentice, Catherine
11
Söderlund, Magnus
9
Sarkar, Biswajit
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Mortimer, Gary
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Taleizadeh, Ata Allah
4
Fazal-e-Hasan, Syed
3
Harun, Ahasan
3
Heydari, Jafar
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Liu, Yong
3
Park, Eunil
3
Sarkar, Mitali
3
Thaichon, Paramaporn
3
Thaichon, Park
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Ali, Syed Mithun
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
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Journal of retailing and consumer services
International journal of production economics
2,139
International journal of production research
1,950
European journal of operational research : EJOR
1,188
Industrial marketing management : the international journal for industrial and high-tech firms
976
Transportation research / E : an international journal
699
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
Journal of business research : JBR
632
SpringerLink / Bücher
590
International journal of productivity and quality management : IJPQM
557
International journal of logistics systems and management
523
The TQM journal : the international review of organizational improvement
501
International journal of quality & reliability management
487
International journal of hospitality management
437
International journal of logistics : research and applications
409
The journal of business & industrial marketing
408
Omega : the international journal of management science
400
NBER working paper series
375
Supply chain management : an international journal
357
The service industries journal
349
International journal of services and operations management
343
The international journal of logistics management
343
Working paper / National Bureau of Economic Research, Inc.
343
Management science : journal of the Institute for Operations Research and the Management Sciences
337
Journal of purchasing and supply management
322
Journal of operations management
315
Total quality management & business excellence
313
Production and operations management : an international journal of the Production and Operations Management Society
311
NBER Working Paper
308
Manufacturing & service operations management : M & SOM
279
International journal of physical distribution & logistics management : IJPD & LM
260
International journal of procurement management
258
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
252
The journal of services marketing
227
Benchmarking : an international journal ; BIJ
224
Journal of industrial engineering and management : JIEM
224
Quality management journal : QMJ
223
Logistics
220
IEEE transactions on engineering management : EM
218
Springer eBook Collection
204
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ECONIS (ZBW)
417
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417
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
3
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
4
Price and quality decisions in a vertically-differentiated supply chain with an "Online-to-Store" channel
Hou, Rui
;
Zhao, You
;
Zhu, Mengqiang
;
Lin, Xiaogang
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012648849
Saved in:
5
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
6
Learning, contractual capabilities, and
contract
duration changes in franchise networks
Perdreau, Frédéric
;
Fréchet, Marc
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209478
Saved in:
7
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
8
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
9
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
10
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
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