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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Consumer behaviour
397
Konsumentenverhalten
397
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
238
Relationship marketing
238
Customer satisfaction
231
Kundenzufriedenheit
231
Social Web
219
Social web
219
Internet marketing
98
Online-Marketing
98
Einzelhandel
91
Retail trade
91
Online retailing
87
Online-Handel
87
Brand management
68
Markenführung
68
Viral marketing
65
Virales Marketing
65
Customer service
60
Kundenservice
59
Social media
54
Brand image
49
Markenimage
49
E-commerce
48
Electronic Commerce
48
Customer integration
43
Kundenintegration
43
Confidence
40
Vertrauen
40
Beschwerdemanagement
38
Complaint management
38
Emotion
38
Satisfaction
29
Dienstleistungssektor
27
Service industry
27
Customer loyalty
26
Brand
23
Markenartikel
22
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English
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Prentice, Catherine
15
Söderlund, Magnus
8
Park, Jungkun
7
Dwivedi, Yogesh Kumar
6
Quach, Sara
6
Rana, Nripendra P.
6
Ladhari, Riadh
5
Thaichon, Park
5
Akram, Umair
4
Dhir, Amandeep
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Khan, Imran
4
Kumar, Jitender
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Carlson, Jamie
3
Harun, Ahasan
3
Karande, Kiran
3
Kumar, Vikas
3
Liébana-Cabanillas, Francisco
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pang, Hua
3
Park, Eunil
3
Rather, Raouf Ahmad
3
Shankar, Amit
3
Sharma, Piyush
3
Souiden, Nizar
3
Talwar, Shalini
3
Wang, Xuequn
3
Woo, Hongjoo
3
Agag, Gomaa
2
Al Khateeb, Amr
2
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Alnawas, Ibrahim
2
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Published in...
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Journal of retailing and consumer services
Tourism management : research, policies, practice
744
Journal of business research : JBR
735
International journal of hospitality management
582
Tourism management perspectives : TMP
405
Tourism economics : the business and finance of tourism and recreation
366
The service industries journal
361
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
355
Journal of travel and tourism marketing
347
International journal of contemporary hospitality management
330
SpringerLink / Bücher
295
Technological forecasting & social change : an international journal
289
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
248
The journal of services marketing
241
Tourism analysis : an interdisciplinary tourism & hospitality journal
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
232
NBER working paper series
228
Journal of hospitality marketing & management
220
Working paper / National Bureau of Economic Research, Inc.
218
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
202
NBER Working Paper
194
Cogent business & management
187
Tourism planning & development
186
Auditing : a journal of practice & theory
174
Springer eBook Collection
172
International journal of internet marketing and advertising : IJIMA
165
Journal of air transport management
162
Information systems research : ISR
159
Service business
155
Industrial marketing management : the international journal for industrial and high-tech firms
153
Services marketing quarterly
153
Management science : journal of the Institute for Operations Research and the Management Sciences
144
International journal of business information systems : IJBIS
140
The TQM journal : the international review of organizational improvement
135
Journal of management information systems : JMIS
133
Journal of hospitality and tourism insights
131
Journal of Services Marketing
130
Psychology & marketing
128
European research studies
124
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
124
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ECONIS (ZBW)
554
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554
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1
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
2
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
3
Key quality factors affecting users' perception of social networking websites
Ellahi, Abida
;
Bokhari, Rahat H.
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 120-129
Persistent link: https://www.econbiz.de/10009702199
Saved in:
4
Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
5
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
6
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
9
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
10
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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