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Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin; Tong, Jane L. Y. Terpstra; Lien, … - In: Journal of retailing and consumer services 35 (2017), pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Estimating attractiveness, hierarchy and catchment area extents for a national set of retail centre agglomerations
Dolega, Les; Pavlis, Michalis; Singleton, Alex - In: Journal of retailing and consumer services 28 (2016), pp. 78-90
Persistent link: https://www.econbiz.de/10011434084
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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A quantitative performance management framework for assessing omnichannel retail supply chains
Adivar, Burcu; Hüseyinoğlu, Işık Özge Yumurtacı; … - In: Journal of retailing and consumer services 48 (2019), pp. 257-269
Persistent link: https://www.econbiz.de/10012001304
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Effects of ideal image congruence and organizational commitment on employee intention to leave
Yurchisin, Jennifer; Park, Jihye; O'Brien, Matthew - In: Journal of retailing and consumer services 17 (2010) 5, pp. 406-414
Persistent link: https://www.econbiz.de/10008654217
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Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty
Pandit, Ameet; Vilches-Montero, Sonia - In: Journal of retailing and consumer services 31 (2016), pp. 355-360
Persistent link: https://www.econbiz.de/10011529001
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Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
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Storytelling, the scale of persuasion and retention : a neuromarketing approach
Hamelin, Nicolas; Thaichon, Park; Abraham, Christopher; … - In: Journal of retailing and consumer services 55 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012268985