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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,930
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1,929
Beziehungsmarketing
506
Relationship marketing
506
Einzelhandel
476
Retail trade
476
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
344
Online-Handel
344
Dienstleistungsqualität
286
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286
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Park, Jungkun
19
Prentice, Catherine
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Septianto, Felix
17
Thaichon, Park
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Dhir, Amandeep
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Jebarajakirthy, Charles
13
Lombart, Cindy
13
Paul, Justin
13
Söderlund, Magnus
13
Mortimer, Gary
11
Pantano, Eleonora
11
Dwivedi, Yogesh Kumar
10
Kaur, Puneet
10
Klaus, Philipp
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Louis, Didier
9
Sands, Sean
9
Talwar, Shalini
9
Agag, Gomaa
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Baier, Daniel
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Borges, Adilson
8
Chebat, Jean-Charles
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Gázquez-Abad, Juan Carlos
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Hollebeek, Linda D.
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Ladhari, Riadh
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Bogomolova, Svetlana
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Duan, Yongrui
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Elms, Jonathan
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Gilboa, Shaked
7
Khan, Imran
7
Kuppelwieser, Volker
7
Mehrotra, Ankit
7
Northey, Gavin
7
Souiden, Nizar
7
Trinh, Giang
7
Wästlund, Erik
7
Abdelmoety, Ziad Hassan
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
2,139
International journal of hospitality management
914
International journal of consumer studies
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Psychology & marketing
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The Nigerian journal of economic and social studies
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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NBER working paper series
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European Journal of Marketing
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Working paper / National Bureau of Economic Research, Inc.
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Asia Pacific journal of marketing and logistics
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SpringerLink / Bücher
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Tourism management : research, policies, practice
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Journal of Consumer Marketing
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NBER Working Paper
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Journal of travel and tourism marketing
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The journal of product & brand management
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European journal of marketing : EJM
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Journal of marketing research : JMR
368
The journal of brand management : an international journal
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Cogent business & management
353
The journal of services marketing
352
Management science : journal of the Institute for Operations Research and the Management Sciences
350
Journal of retailing
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing management : MM
343
Journal of marketing
333
Journal of the Academy of Marketing Science
330
The service industries journal
327
International journal of contemporary hospitality management
326
Journal of international consumer marketing
326
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
319
Marketing letters : a journal of research in marketing
311
Journal of hospitality marketing & management
309
Journal of Services Marketing
307
Journal of consumer behaviour : an international research review
307
Journal of marketing communications
305
The international review of retail, distribution and consumer research
303
International journal of retail & distribution management
302
Journal of fashion marketing and management
301
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ECONIS (ZBW)
2,037
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
3
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
4
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
5
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
6
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
7
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
8
Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
9
From spending to understanding : analyzing customers by their spending behavior
Otto, Philipp E.
;
Davies, Greg B.
;
Chater, Nick
;
Stott, …
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003803118
Saved in:
10
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
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