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Perceived helpfulness of eWOM : emotions, fairness and rationality
Ismagilova, Elvira; Dwivedi, Yogesh Kumar; Slade, Emma - In: Journal of retailing and consumer services 53 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012171972
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The role of positive psychology in tourists' behavioural intentions
Vada, Sera; Prentice, Catherine; Hsiao, Aaron - In: Journal of retailing and consumer services 51 (2019), pp. 293-303
Persistent link: https://www.econbiz.de/10012115139
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Violations of procedure invariance : the case of preference reversals in monadic and competitive product evaluations
Müller, Holger; Kroll, Eike B.; Vogt, Bodo - In: Journal of retailing and consumer services 19 (2012) 4, pp. 406-412
Persistent link: https://www.econbiz.de/10009571286
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(Im)balanced customer-oriented behaviors and AI chatbots' efficiency-flexibility performance : the moderating role of customers' rational choices
Fan, Hua; Han, Bing; Gao, Wei - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209684
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Sales impact of servicescape's rational stimuli : a natural experiment
Morone, Andrea; Nemore, Francesco; Schirone, Dario Antonio - In: Journal of retailing and consumer services 45 (2018), pp. 256-262
Persistent link: https://www.econbiz.de/10011930030
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Why do consumers prefer one brand over another? : the economics and sociology of brand competitiveness
Della Lena, Sebastiano; Timming, Andrew R. - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364496
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Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan - In: Journal of retailing and consumer services 18 (2011) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
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Fashion leadership, shooping enjoyment, and gender : Hispanic versus, Caucasian consumers' shopping preferences
Shepard, Arlesa J.; Kinley, Tammy R.; Josiam, Bharath M. - In: Journal of retailing and consumer services 21 (2014) 3, pp. 277-283
Persistent link: https://www.econbiz.de/10010348758
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238351