Narrow search
Showing 1 - 5 of 5
Cover Image
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Cover Image
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Cover Image
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Cover Image
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10007897001
Cover Image
Drivers of user loyalty intention and commitment to a search engine : an exploratory study
Sirdeshmukh, Deepak; Ahmad, Norita B.; Khan, M. Sajid; … - In: Journal of retailing and consumer services 44 (2018), pp. 71-81
Persistent link: https://www.econbiz.de/10011904324