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Deriving age and gender from forenames for consumer analytics
Lansley, Guy; Longley, Paul A. - In: Journal of retailing and consumer services 30 (2016), pp. 271-278
Persistent link: https://www.econbiz.de/10011473224
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Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values
Yuan, Chunlin; Zhang, Chenlei; Wang, Shuman - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169569
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
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Shifts in consumer behavior towards organic products : theory-driven data analytics
Taghikhah, Firouzeh; Voinov, Alexey; Shukla, Nagesh; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012581868
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A tale of two recommender systems : the moderating role of consumer expertise on artificial intelligence based product recommendations
Chinchanachokchai, Sydney; Thontirawong, Pipat; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012581876
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The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen; Yu, Joanne - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
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Revealing travellers' satisfaction during COVID-19 outbreak : moderating role of service quality
Nilashi, Mehrbakhsh; Abumalloh, Rabab Ali; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013209503
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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention
Song, Mengmeng; Xing, Xinyu; Duan, Yucong; Cohen, Jason F. - In: Journal of retailing and consumer services 66 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013209640
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(Im)balanced customer-oriented behaviors and AI chatbots' efficiency-flexibility performance : the moderating role of customers' rational choices
Fan, Hua; Han, Bing; Gao, Wei - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209684
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Robotic service quality : scale development and validation
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648963