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Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger; Müller, Jana; Gelbrich, Katja - In: Journal of retailing and consumer services 20 (2013) 2, pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
Cover Image
Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger; Müller, Jana; Gelbrich, Katja - In: Journal of retailing and consumer services 20 (2013) 2, pp. 154-164
Persistent link: https://www.econbiz.de/10010088283
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Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment
Loureiro, Sandra Maria Correira; Roschk, Holger - In: Journal of retailing and consumer services 21 (2014) 2, pp. 211-219
Persistent link: https://www.econbiz.de/10010338512