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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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Consumer processing of mobile online stores : sources and effects of processing fluency
Sohn, Stefanie - In: Journal of retailing and consumer services 36 (2017), pp. 137-147
Persistent link: https://www.econbiz.de/10011697945
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A new model for assessing the impact of the urban intelligent transportation system, farmers' knowledge and business processes on the success of green supply chain management syste...
Rajabion, Lila; Khorraminia, Marieh; Andjomshoaa, Amineh; … - In: Journal of retailing and consumer services 50 (2019), pp. 154-162
Persistent link: https://www.econbiz.de/10012114149
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Influences of "appscape" on mobile app adoption and m-loyalty
Kumar, Deepak S.; Purani, Keyoor; Viswanathan, Shyam A. - In: Journal of retailing and consumer services 45 (2018), pp. 132-141
Persistent link: https://www.econbiz.de/10011929917
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Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 45 (2018), pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark; Jennings, Deirdre; Mulholland, Gwyneth; … - In: Journal of retailing and consumer services 15 (2008) 5, pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie; Evans, Jody; Hickman, Melissa - In: Journal of retailing and consumer services 15 (2008) 5, pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
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The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279