//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service-ability : create a cus...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
577
Konsumentenverhalten
577
Customer satisfaction
421
Kundenzufriedenheit
419
Dienstleistungsqualität
274
Service quality
274
Einzelhandel
205
Retail trade
205
Online retailing
122
Online-Handel
122
Brand management
109
Markenführung
109
Brand image
76
Customer service
76
Markenimage
76
Kundenservice
74
Social Web
73
Social web
73
E-commerce
67
Electronic Commerce
67
Confidence
63
Satisfaction
63
Vertrauen
63
Internet marketing
61
Online-Marketing
61
Brand
60
Customer integration
59
Kundenintegration
59
Markenartikel
59
Viral marketing
57
Virales Marketing
57
Emotion
51
Customer experience
47
Customer loyalty
41
Beschwerdemanagement
37
Complaint management
37
Customer value
36
Loyalty
36
more ...
less ...
Online availability
All
Undetermined
604
Free
7
Type of publication
All
Article
777
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
778
Aufsatz in Zeitschrift
778
Case study
1
Collection of articles of several authors
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Sammelwerk
1
more ...
less ...
Language
All
English
778
Author
All
Prentice, Catherine
15
Söderlund, Magnus
12
Lombart, Cindy
10
Park, Jungkun
10
Louis, Didier
7
Agag, Gomaa
6
Hollebeek, Linda D.
6
Klaus, Philipp
6
Park, Eunil
6
Rana, Nripendra P.
6
Khan, Imran
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Quach, Sara
5
Seger-Guttmann, Tali
5
Thaichon, Park
5
Abdelmoety, Ziad Hassan
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Loureiro, Sandra Maria Correia
4
Nilashi, Mehrbakhsh
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Alalwan, Ali Abdallah
3
Algharabat, Raed
3
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Arndt, Aaron D.
3
Baier, Daniel
3
Bala, Pradip Kumar
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Carlson, Jamie
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
SpringerLink / Bücher
2,114
Journal of business research : JBR
911
Springer eBook Collection
554
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
381
The service industries journal
362
The journal of services marketing
351
Research
313
Lehrbuch
278
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
140
Management science : journal of the Institute for Operations Research and the Management Sciences
133
essentials
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
European journal of operational research : EJOR
127
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Journal of air transport management
121
more ...
less ...
Source
All
ECONIS (ZBW)
778
Showing
1
-
10
of
778
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
4
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
5
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
6
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
7
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
8
Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri
;
Cheng, Kenny Teoh Guan
;
Sambasivan, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
Saved in:
9
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
10
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->