Comparing perceived insecurity among customers and retail staff during service encounters
Year of publication: |
July 2016
|
---|---|
Authors: | Koistinen, Katri ; Järvinen, Raija |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 31.2016, p. 80-92
|
Subject: | Customers | Retail staff | Perceived insecurity | Service encounter | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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