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Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine; Wong, IpKin Anthony; Lin, Zhiwei - In: Journal of retailing and consumer services 73 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014303366
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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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Do sales control systems affect service-sales ambidexterity and salesperson performance? : a job demands-resources perspective
Fujii, Makoto - In: Journal of retailing and consumer services 77 (2024), pp. 1-8
Persistent link: https://www.econbiz.de/10014462161
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Contribution of sales control in salespeople's creative selling : work engagement as a mediator
Park, Hyewon; Hur, Won-Moo; Kang, Seongho - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014372536
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Sales employees' polychronicity and sales-service ambidexterity : mediation of work engagement and moderation of store manager support
Gaan, Niharika; Shin, Yuhyung - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014373275
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The promise and perils of the peripheral psychophysiology of emotion in retailing and consumer services
Lajante, Mathieu; Ladhari, Riadh - In: Journal of retailing and consumer services 50 (2019), pp. 305-313
Persistent link: https://www.econbiz.de/10012114168
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Emotional contagion triggered by online consumer reviews : evidence from a neuroscience study
Herrando, Carolina; Jiménez Martínez, Julio; Martín … - In: Journal of retailing and consumer services 67 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013364448
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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 72 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014253513