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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
261
Relationship marketing
261
Dienstleistungsqualität
215
Service quality
215
Einzelhandel
87
Retail trade
87
Online retailing
80
Online-Handel
80
Satisfaction
61
Customer service
47
E-commerce
47
Electronic Commerce
47
Kundenservice
47
Viral marketing
40
Virales Marketing
40
Brand management
38
Markenführung
38
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
31
Vertrauen
31
Brand image
29
Markenimage
29
Customer experience
27
Internet marketing
27
Online-Marketing
27
Loyalty
26
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
22
Kundenintegration
22
Customer retention
21
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443
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Case study
2
Fallstudie
2
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English
443
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Chebat, Jean-Charles
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Thaichon, Paramaporn
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arbore, Alessandro
2
Arndt, Aaron D.
2
Asante, Daniel
2
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Published in...
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Journal of retailing and consumer services
Journal of banking & finance
848
Rassegna economica : rivista internazionale di economia e territorio
846
Rivista di politica economica
795
Review of economic conditions in Italy
649
Die Bank
612
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
603
Mondo economico : settimanale di economia, finanza, politica, cultura
479
Questioni di economia e finanza
478
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
470
NBER working paper series
445
Euromoney
436
Rivista internazionale di scienze sociali
436
Discussion paper / Centre for Economic Policy Research
418
Discussion paper series / IZA
409
Giornale degli economisti e annali di economia
400
Bancaria : mensile dell'Associazione Bancaria Italiana
393
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper
385
Applied economics
375
International journal of hospitality management
368
Journal of business research : JBR
365
Working paper / National Bureau of Economic Research, Inc.
363
SpringerLink / Bücher
358
IMF working papers
354
Temi di discussione del Servizio Studi / Banca d'Italia
346
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
345
Economia pubblica : the Italian journal of public economics and law
344
NBER Working Paper
339
International Journal of Bank Marketing
338
MPRA Paper
328
Temi di discussione / Banca d'Italia
297
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
290
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Bank of Italy Occasional Paper
284
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
276
Europäische Hochschulschriften / 5
273
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
265
IZA Discussion Paper
254
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ECONIS (ZBW)
443
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1
Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
2
Impact of marketing activities on relationship quality in the Malaysian banking sector
Al-alak, Basheer A.
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 347-356
Persistent link: https://www.econbiz.de/10010348751
Saved in:
3
Customer perceptions of frontline employee service delivery : a study of Russian
bank
customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
4
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
5
Determinants of customers' intentions towards environmentally sustainable banking : testing the structural model
Taneja, Shilpa
;
Ali, Liaqat
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012434317
Saved in:
6
A multi-country study of
bank
reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
Reinventing the branch : an empirical assessment of banking strategies to environmental differentiation
Allard, Thomas
;
Babin, Barry
;
Chebat, Jean-Charles
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
6
,
pp. 442-450
Persistent link: https://www.econbiz.de/10003906172
Saved in:
9
Acquiring and retaining customers in UK
banks
: an exploratory study
Farquhar, Jillian Dawes
;
Panther, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 9-21
Persistent link: https://www.econbiz.de/10003597007
Saved in:
10
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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