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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
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Every step counts : when physical movement affects perceived value
Mathmann, Frank; Chylinski, Mathew; Higgins, E. Tory; … - In: Journal of retailing and consumer services 39 (2017), pp. 279-285
Persistent link: https://www.econbiz.de/10011747899
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The conditional enjoyment-enhancing effect of shipping box aesthetics
Schnurr, Benedikt; Wetzels, Martin - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012305268
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There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.; Klaus, Philipp; Wetzels, Martin - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303332