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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,930
Konsumentenverhalten
1,929
Beziehungsmarketing
495
Relationship marketing
495
Einzelhandel
481
Retail trade
481
Customer satisfaction
376
Kundenzufriedenheit
376
Online retailing
341
Online-Handel
341
Service quality
332
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331
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Prentice, Catherine
20
Park, Jungkun
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Septianto, Felix
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Thaichon, Park
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Dhir, Amandeep
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Paul, Justin
14
Jebarajakirthy, Charles
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Lombart, Cindy
12
Söderlund, Magnus
12
Dwivedi, Yogesh Kumar
11
Mortimer, Gary
11
Pantano, Eleonora
11
Kaur, Puneet
10
Klaus, Philipp
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Ladhari, Riadh
9
Quach, Sara
9
Sands, Sean
9
Talwar, Shalini
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Agag, Gomaa
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Baier, Daniel
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Gázquez-Abad, Juan Carlos
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Hollebeek, Linda D.
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Khan, Imran
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Louis, Didier
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Loureiro, Sandra Maria Correia
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Bogomolova, Svetlana
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Borges, Adilson
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Chebat, Jean-Charles
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Duan, Yongrui
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Elms, Jonathan
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Gilboa, Shaked
7
Hyun, Hyowon
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Mehrotra, Ankit
7
Northey, Gavin
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Souiden, Nizar
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Trinh, Giang
7
Wästlund, Erik
7
Abdelmoety, Ziad Hassan
6
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
2,133
International journal of hospitality management
1,023
International journal of consumer studies
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NBER working paper series
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Psychology & marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of productivity and quality management : IJPQM
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The TQM journal : the international review of organizational improvement
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SpringerLink / Bücher
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International journal of production research
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International journal of quality & reliability management
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The service industries journal
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Asia Pacific journal of marketing and logistics
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Tourism management : research, policies, practice
417
Management science : journal of the Institute for Operations Research and the Management Sciences
414
European Journal of Marketing
404
The journal of product & brand management
396
International journal of production economics
388
Cogent business & management
378
Journal of travel and tourism marketing
378
Journal of Consumer Marketing
373
European journal of marketing : EJM
365
The journal of services marketing
363
Journal of marketing research : JMR
359
The journal of brand management : an international journal
359
International journal of contemporary hospitality management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of retailing
338
Total quality management & business excellence
331
Journal of international consumer marketing
330
Journal of marketing management : MM
330
Journal of the Academy of Marketing Science
316
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
Journal of marketing
312
Technological forecasting & social change : an international journal
309
Journal of hospitality marketing & management
308
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ECONIS (ZBW)
2,036
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1
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1
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
2
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
3
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
4
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
5
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
6
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
7
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
10
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
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