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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
244
Konsumentenverhalten
244
Customer satisfaction
215
Kundenzufriedenheit
215
Beziehungsmarketing
181
Relationship marketing
181
Einzelhandel
73
Retail trade
73
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
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Dienstleistungssektor
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Service industry
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Emotion
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Virales Marketing
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Customer loyalty
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Customer experience
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Schweden
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Store design
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Sweden
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Brand image
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Brand management
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Confidence
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Markenführung
17
Markenimage
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Quality management
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Qualitätsmanagement
17
Service failure
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
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Paul, Justin
4
Prybutok, Victor R.
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Rokonuzzaman, Md
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Karande, Kiran
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Kristensson, Per
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Ladhari, Riadh
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Mortimer, Gary
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Park, Eunil
3
Paswan, Audhesh K.
3
Thaichon, Park
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Al Khateeb, Amr
2
Alnawas, Ibrahim
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Andersson, Pernille K.
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Antwi, Collins Opoku
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Asante, Daniel
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Davari, Arezoo
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Dorai, Sriram
2
Dwivedi, Yogesh Kumar
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Journal of retailing and consumer services
Statens offentliga utredningar : SOU
2,584
Ekonomisk debatt
749
Discussion paper series / IZA
450
NBER working paper series
422
International journal of hospitality management
413
Working Paper
390
Working paper / National Bureau of Economic Research, Inc.
381
Statens offentliga utredningar
344
NBER Working Paper
341
Umeå economic studies
323
The service industries journal
311
Ekonomisk revy
290
Journal of business research : JBR
281
Discussion paper / Centre for Economic Policy Research
269
Statens Offentliga Utredningar
268
IZA Discussion Papers
266
IZA Discussion Paper
264
Scandinavian economic history review
237
IFN working paper
236
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
Working papers in economics
224
IFN Working Paper
212
The journal of services marketing
212
Pris- och Kartellfrågor
203
Working paper
191
Working papers / Department of Economics, Uppsala University
179
Working paper / Department of Economics, Uppsala University
177
CESifo working papers
175
Auditing : a journal of practice & theory
174
Working paper / IFAU - Institute for Labour Market Policy Evaluation
171
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
169
Journal of air transport management
167
International journal of contemporary hospitality management
166
The Scandinavian journal of economics
164
Jordbruksekonomiska meddelanden : Jem
160
Sveriges officiella statistik
158
Quarterly review / Skandinaviska Enskilda Banken
151
Sveriges Riksbank economic review
151
Services marketing quarterly
146
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ECONIS (ZBW)
352
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1
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
2
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
3
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
4
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
5
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
6
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
7
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
8
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
9
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
10
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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