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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
694
Konsumentenverhalten
694
Relationship marketing
588
Beziehungsmarketing
587
Customer satisfaction
424
Kundenzufriedenheit
422
Dienstleistungsqualität
267
Service quality
267
Social Web
230
Social web
230
Einzelhandel
216
Retail trade
216
Online retailing
157
Online-Handel
157
Brand management
135
Markenführung
135
Internet marketing
121
Online-Marketing
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Brand image
94
Markenimage
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Viral marketing
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Virales Marketing
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E-commerce
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Electronic Commerce
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Confidence
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Customer integration
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Kundenintegration
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Emotion
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Customer service
57
Kundenservice
56
Social media
55
Customer experience
47
Customer loyalty
41
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41
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Beschwerdemanagement
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Prentice, Catherine
14
Park, Jungkun
12
Söderlund, Magnus
12
Lombart, Cindy
10
Rana, Nripendra P.
8
Agag, Gomaa
7
Louis, Didier
7
Park, Eunil
7
Dwivedi, Yogesh Kumar
6
Hollebeek, Linda D.
6
Khan, Imran
6
Klaus, Philipp
6
Mehrotra, Ankit
6
Quach, Sara
6
Thaichon, Park
6
Hyun, Hyowon
5
Kuppelwieser, Volker
5
Ladhari, Riadh
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Nilashi, Mehrbakhsh
5
Abdelmoety, Ziad Hassan
4
Akram, Umair
4
Benkenstein, Martin
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Chakraborty, Shibashish
4
Das, Gopal
4
Dhir, Amandeep
4
Elms, Jonathan
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Hong, EunPyo
4
Jebarajakirthy, Charles
4
Kumar, Jitender
4
Loureiro, Sandra Maria Correia
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rather, Raouf Ahmad
4
Rokonuzzaman, Md
4
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Journal of retailing and consumer services
Journal of business research : JBR
1,266
International journal of hospitality management
614
Industrial marketing management : the international journal for industrial and high-tech firms
597
SpringerLink / Bücher
504
Technological forecasting & social change : an international journal
375
Tourism management : research, policies, practice
369
The journal of services marketing
327
The service industries journal
321
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
293
Journal of travel and tourism marketing
288
The journal of business & industrial marketing
282
International journal of contemporary hospitality management
263
Journal of Services Marketing
258
Journal of the Academy of Marketing Science
244
Journal of hospitality marketing & management
239
Psychology & marketing
233
Journal of strategic marketing
232
Discussion paper series / IZA
230
Cogent business & management
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
215
Journal of marketing
213
European Journal of Marketing
210
International journal of internet marketing and advertising : IJIMA
196
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Management science : journal of the Institute for Operations Research and the Management Sciences
194
Information systems research : ISR
189
Asia Pacific journal of marketing and logistics
186
International journal of electronic customer relationship management : IJECRM
178
International journal of business information systems : IJBIS
177
NBER working paper series
177
Journal of marketing management : MM
176
Journal of service research : JSR
167
International Journal of Bank Marketing
165
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
165
Services marketing quarterly
159
The journal of brand management : an international journal
159
European journal of marketing : EJM
158
Working paper / National Bureau of Economic Research, Inc.
157
Journal of management information systems : JMIS
156
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ECONIS (ZBW)
919
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1
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10
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919
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1
Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
2
Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong
;
Sun, Hui
;
Chang, Ya Ping
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
Saved in:
3
Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
4
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
5
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
6
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
9
Consumers' relationships with brands and brand communities - the multifaceted roles of identification and satisfaction
Popp, Bastian
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 46-56
Persistent link: https://www.econbiz.de/10011645105
Saved in:
10
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
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