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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
114
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114
Customer satisfaction
107
Kundenzufriedenheit
107
Beziehungsmarketing
91
Relationship marketing
91
Satisfaction
79
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Prentice, Catherine
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Journal of retailing and consumer services
Discussion paper series / IZA
426
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
Journal of business research : JBR
150
NBER working paper series
114
International journal of happiness and development
112
International journal of hospitality management
111
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
107
Journal of Services Marketing
104
NBER Working Paper
89
Journal of vocational behavior
80
GLO discussion paper
79
CESifo working papers
73
Journal of economic psychology : research in economic psychology and behavioral economics
72
Working paper
72
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Discussion paper
67
SOEPpaper
66
International Journal of Bank Marketing
65
Tourism management : research, policies, practice
64
Journal of Consumer Marketing
61
Journal of travel and tourism marketing
61
Applied economics letters
60
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
57
The journal of socio-economics
55
Journal of hospitality marketing & management
54
The journal of services marketing
54
European Journal of Marketing
51
The service industries journal
50
Applied economics
48
Tourism management perspectives : TMP
48
Cogent business & management
47
International journal of contemporary hospitality management
45
Discussion paper / Tinbergen Institute
44
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
International Journal of Contemporary Hospitality Management
41
International Journal of Retail & Distribution Management
41
Psychology & marketing
41
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ECONIS (ZBW)
140
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1
Effect of service recovery on customers' perceived justice,
satisfaction
, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
2
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
3
Mediating role of customer forgiveness between perceived justice and
satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
5
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
6
Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
Saved in:
7
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
8
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
9
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
10
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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