Narrow search
Showing 1 - 10 of 28
Cover Image
Conceptualizing fairness in franchisor-franchisee relationship : dimensions, definitions and preliminary construction of scale
Shaikh, Ateeque - In: Journal of retailing and consumer services 28 (2016), pp. 28-35
Persistent link: https://www.econbiz.de/10011433750
Cover Image
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali; Hamzelu, Bahman; Alizadeh, Hamid - In: Journal of retailing and consumer services 31 (2016), pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Cover Image
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Cover Image
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Cover Image
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin; Tojib, Dewi; Khajehzadeh, Saman - In: Journal of retailing and consumer services 35 (2017), pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Cover Image
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Cover Image
Consumers' reaction to fair trade motivated price increases
Campbell, Colin L.; Heinrich, Daniel; Schoenmüller, Verena - In: Journal of retailing and consumer services 24 (2015), pp. 79-84
Persistent link: https://www.econbiz.de/10010528604
Cover Image
A supply chain coordination mechanism with suppliers' effort performance level and fairness concern
Liu, Yong; Wang, Dong-dong; Xu, Qian - In: Journal of retailing and consumer services 53 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012171793
Cover Image
Perceived helpfulness of eWOM : emotions, fairness and rationality
Ismagilova, Elvira; Dwivedi, Yogesh Kumar; Slade, Emma - In: Journal of retailing and consumer services 53 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012171972
Cover Image
Effects of perceived justice of fair trade organizations on consumers' purchase intention toward fair trade products
Wang, Edward Shih-Tse; Chen, Yu-Chen - In: Journal of retailing and consumer services 50 (2019), pp. 66-72
Persistent link: https://www.econbiz.de/10012114120