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Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 72 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
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Consumer satisfaction and loyalty : two main consequences of retailer personality
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 19 (2012) 6, pp. 644-652
Persistent link: https://www.econbiz.de/10009655495
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Which retailers adopt a loyalty program? : an empirical study
Leenheer, Jorna; Bijmolt, Tammo H. A. - In: Journal of retailing and consumer services 15 (2008) 6, pp. 429-442
Persistent link: https://www.econbiz.de/10003750750
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Linking multi-channel customer behavior with shopping motives : an empirical investigation of a German retailer
Schröder, Hendrik; Zaharia, Silvia - In: Journal of retailing and consumer services 15 (2008) 6, pp. 452-468
Persistent link: https://www.econbiz.de/10003750760
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Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco; Campagno, Cristiana; Scarpi, Daniele - In: Journal of retailing and consumer services 72 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
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Diminshing varieties of active and creative retail experience : the end of the music shop?
McIntyre, Charles - In: Journal of retailing and consumer services 16 (2009) 6, pp. 466-476
Persistent link: https://www.econbiz.de/10003906193
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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Influence of retail store environmental cues on consumer patronage behavior across different retail store formats : an empirical analysis of US Hispanic consumers
Seock, Yoo-kyoung - In: Journal of retailing and consumer services 16 (2009) 5, pp. 329-339
Persistent link: https://www.econbiz.de/10003875610
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Negative effects of ambient scents on consumers' skepticism about retailer's motives
Lunardo, Renaud - In: Journal of retailing and consumer services 19 (2012) 2, pp. 179-185
Persistent link: https://www.econbiz.de/10009522457
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Directing store flyers to the appropriate audience
Miranda, Mario J.; Kónya, László - In: Journal of retailing and consumer services 14 (2007) 3, pp. 175-181
Persistent link: https://www.econbiz.de/10003458643