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How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura; Pérez-López, Raúl; … - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
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Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying; Niu, Nan; Zhao, Zixiang - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
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Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang; Liang, Changyong; Zhou, Peiyu; Jiang, Li - In: Journal of retailing and consumer services 76 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
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Distinctive competencies and competency-based management in regulated sectors : a methodological proposal applied to the pharmaceutical retail sector in Spain
Fernandez, Alberto Ibañez; Lara, Pedro Reinares; … - In: Journal of retailing and consumer services 42 (2018), pp. 29-36
Persistent link: https://www.econbiz.de/10011826024
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Antecedents of adaptive selling among retail salespeople : a multilevel analysis
Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan J.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428
Persistent link: https://www.econbiz.de/10009755352
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Retail career attractiveness to college students : connecting individual characteristics to the trade-off of job attributes
Oh, Hyunjoo; Weitz, Barton A.; Lima, Jeremy - In: Journal of retailing and consumer services 31 (2016), pp. 345-354
Persistent link: https://www.econbiz.de/10011528748
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658