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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
236
Konsumentenverhalten
236
Customer satisfaction
215
Kundenzufriedenheit
215
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
71
Retail trade
71
Customer service
59
Kundenservice
59
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Brand management
17
Confidence
17
Markenführung
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Mobile communications
16
Mobilkommunikation
16
Brand image
15
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Article
341
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342
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English
342
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Järvinen, Raija
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Published in...
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Journal of retailing and consumer services
Auditing : a journal of practice & theory
448
International journal of hospitality management
442
Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
406
Bank of Finland research discussion papers
323
Bulletin / Bank of Finland
323
ETLA Discussion Papers
317
Kansantaloudellinen aikakauskirja
315
Ekonomiska Samfundets tidskrift
313
The service industries journal
303
Journal of business research : JBR
280
Working paper / National Bureau of Economic Research, Inc.
274
Managerial auditing journal
273
NBER working paper series
266
The accounting review : a publication of the American Accounting Association
248
Liiketaloudellinen aikakauskirja
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
220
NBER Working Paper
217
The journal of services marketing
212
Accounting horizons : a quarterly publication of the American Accounting Association
202
Cogent business & management
190
Economic review
184
Fennia : international journal geography
182
WPg : Kompetenz schafft Vertrauen
177
SpringerLink / Bücher
172
Meddelanden från Svenska Handelshögskolan
164
International journal of contemporary hospitality management
162
Discussion paper series / IZA
161
Komiteanmietintö
159
Working paper
156
Europäische Hochschulschriften / 5
145
Journal of air transport management
144
Services marketing quarterly
144
Journal of accounting and public policy
142
Elinkeinoelämän Tutkimuslaitos / B
140
Journal of hospitality marketing & management
139
Monthly bulletin / Bank of Finland. Ed. by the Bank of Finland Institute of Economic Research
138
Journal of business ethics : JOBE
135
The TQM journal : the international review of organizational improvement
133
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ECONIS (ZBW)
342
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342
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1
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
2
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
3
Consumer perceptions of Internet banking in
Finland
: the moderating role of familiarity
Mäenpää, Katariina
;
Kale, Sudhir H.
;
Kuusela, Hannu
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 266-276
Persistent link: https://www.econbiz.de/10003729833
Saved in:
4
Consumer observations on channel choices - competitve strategies in Finnish grocery retailing
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 260-270
Persistent link: https://www.econbiz.de/10003864526
Saved in:
5
Modelling consumer responses to an apparel store brand : store image as a risk reducer
Liljander, Veronica
;
Polsa, Pia
;
Riel, Allard C. R. van
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10003864541
Saved in:
6
An analysis of suppliers' roles in category management collaboration
Lindblom, Arto
;
Olkkonen, Rami
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003597004
Saved in:
7
Context and mobile services' value-in-use
Gummerus, Johanna
;
Philström, Minna
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 521-533
Persistent link: https://www.econbiz.de/10009375654
Saved in:
8
Tracing reputation risks in retailing and higher-education services
Suominen, Kati
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 207-217
Persistent link: https://www.econbiz.de/10009734313
Saved in:
9
The effect of age on shopping orientation : choice orientation types of the ageing shoppers
Kohijoki, Anna-Maija
;
Marjanen, Heli
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 165-172
Persistent link: https://www.econbiz.de/10009734327
Saved in:
10
The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly
Kohijoki, Anna-Maija
- In:
Journal of retailing and consumer services
18
(
2011
)
4
,
pp. 370-377
Persistent link: https://www.econbiz.de/10009232564
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