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The moderating effect of managers' leadership behavior on salespeople's self-efficacy
Vieira, Valter Afonso; Perin, Marcelo Gattermann; … - In: Journal of retailing and consumer services 40 (2018), pp. 150-162
Persistent link: https://www.econbiz.de/10011801890
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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik; Wang, Chan-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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The role of identification in frontline employee decision-making
Di Mascio, Rita; Fatima, Johra - In: Journal of retailing and consumer services 43 (2018), pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Feelings of ownership and volunteering : examining psychological ownership as a volunteering motivation for nonprofit service organisations
Ainsworth, Jeremy - In: Journal of retailing and consumer services 52 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012132259
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In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel; Tang, Chunyong; Kwamega, Michael; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
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That honey, my arsenic : the influence of advanced technologies on service employees' organizational deviance
Zhao, Jingyou; Hu, Enhua; Han, Mingyan; Jiang, Keshen; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014372583
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Contribution of sales control in salespeople's creative selling : work engagement as a mediator
Park, Hyewon; Hur, Won-Moo; Kang, Seongho - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014372536