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Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin; Tong, Jane L. Y. Terpstra; Lien, … - In: Journal of retailing and consumer services 35 (2017), pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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The influences of cooperative climate, competitive climate and customer empowerment on service creativity
Lee, Tingko; Liu, Chih-Hsing Sam; Li, Pei-Hsun - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012665977
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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik; Wang, Chan-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
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Humanizing voice assistant : the impact of voice assistant personality on consumers' attitudes and behaviors
Poushneh, Atieh - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430653
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The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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Constructive deviance as a driver for performance in retail
Mertens, Willem; Recker, Jan; Kummer, Tyge-F.; Viaene, Stijn - In: Journal of retailing and consumer services 30 (2016), pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754