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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
819
Konsumentenverhalten
819
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
422
Kundenzufriedenheit
420
Online retailing
384
Online-Handel
384
Einzelhandel
286
Retail trade
286
Dienstleistungsqualität
269
Service quality
269
E-commerce
203
Electronic Commerce
202
Brand management
117
Markenführung
117
Internet marketing
111
Online-Marketing
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Social Web
106
Social web
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Brand image
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Markenimage
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Confidence
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Vertrauen
83
Viral marketing
79
Virales Marketing
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Emotion
65
Satisfaction
63
Brand
62
Customer integration
60
Kundenintegration
60
Markenartikel
60
Customer service
58
Kundenservice
57
Customer experience
48
Website
47
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43
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Prentice, Catherine
14
Söderlund, Magnus
12
Lombart, Cindy
10
Park, Jungkun
10
Baier, Daniel
8
Hollebeek, Linda D.
7
Louis, Didier
7
Thaichon, Park
7
Agag, Gomaa
6
Klaus, Philipp
6
Mortimer, Gary
6
Pantano, Eleonora
6
Park, Eunil
6
Quach, Sara
6
Rana, Nripendra P.
6
Elms, Jonathan
5
Khan, Imran
5
Kuppelwieser, Volker
5
Ladhari, Riadh
5
Molinillo, Sebastian
5
Yan, Ruiliang
5
Abdelmoety, Ziad Hassan
4
Anselmsson, Johan
4
Bala, Pradip Kumar
4
Benkenstein, Martin
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Cheah, Jun-Hwa
4
Chebat, Jean-Charles
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Frasquet Deltoro, Marta
4
Han, Xiaoyun
4
Laroche, Michel
4
Loureiro, Sandra Maria Correia
4
Nilashi, Mehrbakhsh
4
Paul, Justin
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
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Journal of retailing and consumer services
Journal of business research : JBR
1,061
SpringerLink / Bücher
638
International journal of hospitality management
600
Industrial marketing management : the international journal for industrial and high-tech firms
522
NBER working paper series
520
Working paper / National Bureau of Economic Research, Inc.
441
NBER Working Paper
432
The service industries journal
334
The journal of services marketing
323
Tourism management : research, policies, practice
281
Journal of Services Marketing
271
Electronic commerce research
263
Journal of travel and tourism marketing
253
The journal of business & industrial marketing
251
Journal of the Academy of Marketing Science
242
International journal of contemporary hospitality management
238
Journal of hospitality marketing & management
231
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
228
Springer eBook Collection
224
European Journal of Marketing
221
Journal of strategic marketing
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
Journal of retailing
210
Cogent business & management
204
Psychology & marketing
198
International journal of electronic marketing and retailing : IJEMR
196
International journal of business information systems : IJBIS
195
Asia Pacific journal of marketing and logistics
194
European journal of operational research : EJOR
194
Management science : journal of the Institute for Operations Research and the Management Sciences
194
Journal of internet commerce
189
International journal of production economics
186
Journal of marketing
186
International journal of electronic customer relationship management : IJECRM
185
International Journal of Bank Marketing
184
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
173
Technological forecasting & social change : an international journal
170
Discussion paper series / IZA
168
MPRA Paper
168
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ECONIS (ZBW)
1,051
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1
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
2
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
3
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
4
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
5
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Saved in:
6
Creating customer repurchase intention in internet retailing : the effects of multiple service events and product type
Cho, Yun Kyung
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 213-222
Persistent link: https://www.econbiz.de/10010469043
Saved in:
7
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
8
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
9
Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
10
Impact of customer experience on attitude and repurchase intention in online grocery retailing : a moderation mechanism of value co-creation
Anshu, Kumari
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209516
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