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~isPartOf:"Journal of retailing and consumer services"
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Relationship marketing
594
Beziehungsmarketing
593
Consumer behaviour
556
Konsumentenverhalten
556
Customer satisfaction
342
Kundenzufriedenheit
342
Service quality
335
Dienstleistungsqualität
334
Einzelhandel
204
Retail trade
204
Brand management
112
Markenführung
112
Online retailing
108
Online-Handel
108
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75
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72
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Prentice, Catherine
16
Park, Jungkun
11
Söderlund, Magnus
10
Lombart, Cindy
9
Agag, Gomaa
6
Hollebeek, Linda D.
6
Khan, Imran
6
Klaus, Philipp
6
Louis, Didier
6
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6
Quach, Sara
6
Thaichon, Park
6
Hyun, Hyowon
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Cambra-Fierro, Jesús
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Ladhari, Riadh
4
Loureiro, Sandra Maria Correia
4
Paul, Justin
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Arndt, Aaron D.
3
Ashill, Nicholas J.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
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Journal of retailing and consumer services
Journal of business research : JBR
870
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
680
International journal of hospitality management
619
International journal of productivity and quality management : IJPQM
545
The TQM journal : the international review of organizational improvement
505
NBER working paper series
499
International journal of quality & reliability management
474
Industrial marketing management : the international journal for industrial and high-tech firms
458
SpringerLink / Bücher
454
The service industries journal
428
International journal of production research
422
NBER Working Paper
409
Working paper / National Bureau of Economic Research, Inc.
405
Discussion paper series / IZA
382
Economics of education review
348
The journal of services marketing
339
Total quality management & business excellence
323
International journal of production economics
287
International Journal of Quality & Reliability Management
260
International journal of contemporary hospitality management
243
The journal of business & industrial marketing
243
Cogent business & management
228
Quality management journal : QMJ
228
Tourism management : research, policies, practice
217
IZA Discussion Paper
216
The journal of technology transfer
207
European journal of operational research : EJOR
206
Journal of hospitality marketing & management
203
Journal of the Academy of Marketing Science
203
Journal of Services Marketing
202
Journal of strategic marketing
202
Journal of travel and tourism marketing
198
Technological forecasting & social change : an international journal
194
International journal of quality and service sciences
193
Services marketing quarterly
193
International journal of services and operations management
186
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
182
Journal of marketing for higher education
174
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ECONIS (ZBW)
751
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751
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1
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
2
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
3
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
4
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
5
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
6
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
7
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
10
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
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