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~isPartOf:"Journal of retailing and consumer services"
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Service quality
341
Dienstleistungsqualität
340
Consumer behaviour
235
Konsumentenverhalten
235
Customer satisfaction
217
Kundenzufriedenheit
217
Beziehungsmarketing
184
Relationship marketing
184
Einzelhandel
72
Retail trade
72
Customer service
61
Kundenservice
61
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
27
Satisfaction
27
Service industry
27
Viral marketing
27
Virales Marketing
27
E-commerce
26
Electronic Commerce
26
Emotion
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Customer integration
23
Customer loyalty
23
Kundenintegration
23
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
18
Vertrauen
18
Quality management
17
Qualitätsmanagement
17
Service failure
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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English
341
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
Auditing : a journal of practice & theory
446
International journal of hospitality management
438
The service industries journal
298
Managerial auditing journal
273
Journal of business research : JBR
264
WPg : Kompetenz schafft Vertrauen
248
The accounting review : a publication of the American Accounting Association
234
International journal of auditing : IJA
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
202
NBER working paper series
190
Working paper / National Bureau of Economic Research, Inc.
190
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
156
Services marketing quarterly
143
Journal of hospitality marketing & management
141
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
133
Journal of accounting and public policy
132
Journal of Services Marketing
130
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
123
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
International journal of quality and service sciences
120
International journal of productivity and quality management : IJPQM
115
International journal of quality & reliability management
115
SpringerLink / Bücher
113
Service business
110
Health care management review : HCM review
106
International journal of services and operations management
104
Journal of service research : JSR
103
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
100
Discussion paper series / IZA
99
Total quality management & business excellence
99
Journal of business ethics : JOBE
96
Journal of service management
96
Advances in accounting : a research annual
94
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ECONIS (ZBW)
341
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1
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
2
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
3
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
4
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
5
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
6
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
7
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
8
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
9
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
10
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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