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Understanding organization-customer links in a service setting in Russia
Ashill, Nick; Abuelsamen, Amjad; Gibbs, Tanya; Semaan, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 37 (2017), pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
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Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Hur, Won-Moo; Shin, Yuhyung; Shin, Gyeongpyo - In: Journal of retailing and consumer services 69 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013401649
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Deciphering in-store-online switching in multi-channel retailing context : role of affective commitment to purchase situation
Jebarajakirthy, Charles; Das, Manish; Shah, Dhara; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012666007
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Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner; Malhotra, Neeru; Wangenheim, … - In: Journal of retailing and consumer services 36 (2017), pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin; Lang, Chunmin - In: Journal of retailing and consumer services 50 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
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Impact of the link between individuals and their region on the customer-regional brand relationship
Charton-Vachet, Florence; Lombart, Cindy - In: Journal of retailing and consumer services 43 (2018), pp. 170-187
Persistent link: https://www.econbiz.de/10011883189
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The importance of customer citizenship behaviour in the modern retail environment : introducing and testing a social exchange model
Van Tonder, Estelle; Saunders, Stephen Graham; Lisita, … - In: Journal of retailing and consumer services 45 (2018), pp. 92-102
Persistent link: https://www.econbiz.de/10011929899