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~isPartOf:"Journal of retailing and consumer services"
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Service quality
335
Dienstleistungsqualität
334
Consumer behaviour
235
Konsumentenverhalten
235
Customer satisfaction
218
Kundenzufriedenheit
218
Beziehungsmarketing
187
Relationship marketing
187
Einzelhandel
76
Retail trade
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Customer service
58
Kundenservice
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Online retailing
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Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Emotion
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Service industry
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Viral marketing
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Virales Marketing
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Customer loyalty
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Customer integration
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Kundenintegration
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Customer experience
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Ladengestaltung
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Store design
19
Brand management
18
Markenführung
18
Performance measurement
18
Performance-Messung
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Quality management
18
Qualitätsmanagement
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Confidence
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Service failure
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Vertrauen
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Prentice, Catherine
11
Söderlund, Magnus
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Quach, Sara
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Alnawas, Ibrahim
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Harun, Ahasan
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Karande, Kiran
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Ladhari, Riadh
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Mortimer, Gary
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Park, Eunil
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Wang, Xueqin
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Al Khateeb, Amr
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
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Ashill, Nicholas J.
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Babin, Barry J.
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Bilgihan, Anil
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Boakye, Kwabena G.
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Cambra-Fierro, Jesús
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Journal of retailing and consumer services
NBER working paper series
744
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
680
Working paper / National Bureau of Economic Research, Inc.
615
NBER Working Paper
606
Discussion paper series / IZA
599
International journal of productivity and quality management : IJPQM
587
International journal of production research
524
Economics of education review
511
International journal of hospitality management
498
The TQM journal : the international review of organizational improvement
497
International journal of quality & reliability management
496
Journal of business research : JBR
424
International journal of production economics
358
The service industries journal
347
IZA Discussion Paper
335
Total quality management & business excellence
323
SpringerLink / Bücher
319
International Journal of Quality & Reliability Management
273
Quality management journal : QMJ
226
The journal of technology transfer
220
The journal of services marketing
213
The international journal of productivity and performance management : IJPPM
211
CESifo working papers
205
European journal of operational research : EJOR
204
International journal of services and operations management
198
Cogent business & management
195
International journal of contemporary hospitality management
190
International journal of six sigma and competitive advantage : IJSSCA
189
Technological forecasting & social change : an international journal
184
International journal of quality and service sciences
183
Auditing : a journal of practice & theory
182
Benchmarking : an international journal ; BIJ
179
Journal of air transport management
170
Journal of marketing for higher education
169
World Bank E-Library Archive
165
Tourism management : research, policies, practice
163
IZA Discussion Papers
162
Research policy : policy, management and economic studies of science, technology and innovation
159
International Journal of Operations & Production Management
157
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ECONIS (ZBW)
354
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1
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
2
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
3
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
4
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
5
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
6
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
7
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
8
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
9
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
10
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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