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An exploratory study on factors contributing to job dissatisfaction of retail employees in India
Pandey, Pallavi; Saumya Singh; Pathak, Pramod - In: Journal of retailing and consumer services 61 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012581912
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Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
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Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 72 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
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A CSR perspective to foster employee creativity in the banking sector : the role of work engagement and psychological safety
Ahmad, Naveed; Ullah, Zia; Al Dhaen, Esra Saleh; Han, Heesup - In: Journal of retailing and consumer services 67 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013364453
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia; Geng, Shuang; Yang, Wen; Law, Kris M.Y; … - In: Journal of retailing and consumer services 76 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
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Measuring employee-consumer integrated retailer brand equity
Rudkowski, Janice - In: Journal of retailing and consumer services 76 (2024), pp. 1-20
Persistent link: https://www.econbiz.de/10014460871
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515