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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Consumers' implicit attitudes toward corporate social responsibility and corporate abilities : examining the influence of bank governance using the implicit association test
Lecuyer, Charlotte; Capelli, Sonia; Sabadie, William - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581857
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
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Developing e-service quality scales : a literature review
Ladhari, Riadh - In: Journal of retailing and consumer services 17 (2010) 6, pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
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The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk; Rindfleisch, Aric - In: Journal of retailing and consumer services 17 (2010) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
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Some insights on conceptualizing and measuring service quality
Martínez, Jose A.; Martínez, Laura - In: Journal of retailing and consumer services 17 (2010) 1, pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
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Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind; Håvold, Jon Ivar; Nesset, Erik - In: Journal of retailing and consumer services 17 (2010) 2, pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
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Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco; Hennig-Thurau, Thorsten; Sassenberg, Kai - In: Journal of retailing and consumer services 17 (2010) 2, pp. 130-142
Persistent link: https://www.econbiz.de/10003956373