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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Et tu, Brute? : how unfair!
Tripathi, Sanjeev - In: Journal of retailing and consumer services 39 (2017), pp. 79-92
Persistent link: https://www.econbiz.de/10011747727
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Effects of perceived justice of fair trade organizations on consumers' purchase intention toward fair trade products
Wang, Edward Shih-Tse; Chen, Yu-Chen - In: Journal of retailing and consumer services 50 (2019), pp. 66-72
Persistent link: https://www.econbiz.de/10012114120
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
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Consumers' reaction to fair trade motivated price increases
Campbell, Colin L.; Heinrich, Daniel; Schoenmüller, Verena - In: Journal of retailing and consumer services 24 (2015), pp. 79-84
Persistent link: https://www.econbiz.de/10010528604
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Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan; Rokonuzzaman, Md - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
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The role of human interaction in complaint handling
Jeanpert, Sophie; Jacquemier-Paquin, Laure; … - In: Journal of retailing and consumer services 62 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012648974
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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer
Zhang, Ranran; Ma, Weimin; Si, Hongyun; Liu, Jinjin; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433722